FAQs

How to sign up?
Just click Login at our front page and key in your email address. Click Next and there's a message to create a password for first time login.

How to purchase?
Shop online by adding items to cart and subsequently, proceed to checkout.

Payment method?
Payments can either be made via our online payment gateway through FPX, via credit card via SenangPay or via Cash deposit/ATM transfer.

Cash deposit/ ATM transfer: for customers who want to transfer manually from their online banking account. Customers who have made manual payments are required to e-mail the receipt for verification purposes.

All manual payments should be made to:

CIMB ACCOUNT (8603897276) - ESTRELLA KL ENTERPRISE

Once payment has been made, all receipts should be e-mailed to: sales@estrellakl.com.my

Your order will be reserved for 48 hours after you have placed your order. If you fail to make payment within the 48-hour period, your order will be automatically discarded.

May I know Estrella's parcel packaging method?

• For orders with normal price will be packed using a brown box and comes with a thank you card.
• For orders with sale price will be packed in a normal flyer, however if you purchased above RM150 your order will be packed using a brown box and comes with a thank you card.
• Please take note that you are advisable to recycle our brown box for sustainability purposes.